Emergency Generator Repairs: What to Do When Power Fails

At CSL Power Systems, we have over two decades of experience as a leading engineering company specialising in generator systems engineering. Power system failures can be critical for businesses and organisations for several reasons, primarily resulting in potential financial issues, long-term damage to reputation, data integrity and operational disruptions. But with CSL Power Systems, our expert team include 24/7 emergency call-out support based in Kent and Honiton.

Understanding the Impact of Generator Failure

Generator breakdowns are often caused by issues such as fuel contamination, battery or starter motor faults, electrical or sensor failures, cooling system problems or general wear and tear due to lack of regular servicing. At CSL Power Systems, we have extensive experience working with a wide range of generator systems, from temporary hire fleets to permanent installations, including Cummins generators. This enables our engineers to quickly identify faults and restore reliable power when it is needed most.

Immediate Steps to Take When Power Fails

When power fails, the first priority is always safety. Ensure all personnel are safe, isolate any immediate hazards and avoid entering areas where there may be electrical, fuel or mechanical risks. If it is safe to do so, carry out a brief visual check of the generator, noting any warning lights, alarms or fault messages displayed on the control panel, as well as any unusual noises or smells. The next step is to contact CSL Power Systems’ 24/7 emergency support team, who can provide rapid, professional assistance to restore power as quickly as possible. Involving trained engineers at an early stage can help prevent further damage and reduce downtime. When reporting the issue, providing clear information such as the generator make and model, the symptoms observed, the site location and the operational context allows our engineers to attend fully prepared and deliver a faster, more effective response.

How CSL Handles Emergency Generator Repairs

When an emergency call is received, our engineers respond quickly to attend the site and diagnose the issue, drawing on extensive experience across diesel generator systems, including high-duty Cummins units and bespoke permanent installations. We carry out efficient repairs such as fuel system servicing, battery and starter motor replacements, control panel resets, alternator repairs and electrical fault finding, using genuine parts where required to ensure long-term reliability. All work is completed to industry standards and followed by appropriate testing, ensuring your generator is safely restored to dependable operation and ready to perform when needed.

Supporting Your Business Through Power Emergencies

Our emergency generator service makes a real difference by combining fast response times with experienced, professional engineers who understand both permanent installations and hired generator systems. By using genuine parts and proven repair methods, we help minimise disruption and restore power as quickly and safely as possible. 

We always recommend that organisations keep our emergency contact details readily available and consider a planned maintenance programme to reduce the risk of future outages. For reliable support and complete peace of mind when it comes to critical power, our team is always on hand to help.